Delete your account in the App
Open the App and sign in to the account you want to delete.
Tap Account in the bottom navigation.
Select Delete Account from the account-management section.
Review the deletion scope, enter the account's current password, and tap Delete.
Active sessions are revoked and the App returns to its signed-out state.
Data that will be deleted
- Account identifier, email address, display name and profile settings;
- Watchlists, in-app alert rules, check-in and in-app message status;
- Article bookmarks, tool records and reminders;
- Personal content associated with support tickets;
- Active sessions and refresh credentials.
TROUIX does not provide funding or trading accounts, so there are no account assets, orders, deposits or withdrawals to retrieve.
Data that may be retained for a limited period
Minimum necessary records may be retained where required for law, disputes, fraud prevention, security or backup rotation. Retained data is access-restricted, is no longer used for regular account features and is deleted or anonymised when the retention purpose ends.
Unable to sign in or delete?
If you cannot access the account or deletion fails, contact us from your registered email address. We will perform necessary identity verification.
Use “TROUIX Account Deletion Request” as the subject. Include your registered email and the issue, but never include a password, verification code, private key or seed phrase.